> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bleh.rest/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> ## Documentation Index
>
> Fetch the complete documentation index at: [https://docs.bleh.bot/llms.txt](https://docs.bleh.bot/llms.txt)
> Use this file to discover all available pages before exploring further.

# Overview

> Introduce a way for your server members to contact staff privately for support, reports, inquiries, applications, and more.

## What The System Supports

The ticket system supports scaling and customizations to fit your server's needs.

<Note>
  Most options and toggles listed below can be configured per panel, meaning you can have different configurations for each panel you make.
</Note>

<AccordionGroup>
  <Accordion title="Limits" icon="server">
    * Up to `15` ticket panels per server.
    * Up to `10` active options per panel.
    * Up to `10` standby options saved in inactive mode per panel.
    * Up to `150` total active options at once (`10 * 15`).
    * Up to `25` reusable forms per server.
  </Accordion>

  <Accordion title="Messages & Communication" icon="message">
    * Custom messages for greetings, required roles, claims, moves, closing, reopening, inactivity, auto-closing, auto-deleting, and logs.
    * <Badge stroke color="gray">Optional</Badge> DMs for greetings, closures, and reopenings.
    * Ticket transcripts.
  </Accordion>

  <Accordion title="Automations & Timers" icon="robot">
    * Inactivity reminders.
    * Auto-close timers.
    * Auto-delete timers.
    * Close-on-leave automation.
  </Accordion>

  <Accordion title="Roles & Access" icon="shield">
    * Support roles.
    * Trainee roles.
    * Personal ticket claim profiles for staff, support, and trainees.
    * Server-wide ticket profile enable/disable controls.
    * Required-role gating (any-role or all-role matching).
    * Trainee toggles (claim, close, speak).
    * System blacklists.
    * Lifecycle-aware manual ticket access (`allow` / `deny`).
  </Accordion>

  <Accordion title="Interface & Customization" icon="palette">
    * Claim, close, reopen, and delete button colors.
    * Claim, close, reopen, and delete reason popup toggles.
    * Channel name format overrides.
    * Claim categories and claim rename templates.
    * Close categories and close rename templates.
    * Toggles controlling whether a creator can close their own ticket.
    * Staff visibility toggles for claimed tickets.
    * Support for button panels and dropdown panels.
  </Accordion>
</AccordionGroup>

***

## Quick Setup

Follow these steps to create your first ticket panel. While there are many customization options available, this will get you started.

<Steps>
  <Step title="Create a panel">
    Create a panel using the `tickets panels` command. Click `Add`, then add the panel's name, channel, and type (`Buttons` or `Dropdown`)
  </Step>

  <Step title="Configure the panel settings">
    Go back to the dropdown and select the panel you just created. You can adjust the panel's behavior, categories, display, and messages.
  </Step>

  <Step title="Configure ticket options">
    Use `tickets options`. Choose the option from the dropdown. Configure that option's settings - there are a lot!
  </Step>

  <Step title="Setup intake questions (Optional)">
    If you want intake questions, create a form with `tickets forms` and attach it to the option.
  </Step>

  <Step title="You're all set!">
    Use `tickets resend` if you want to recreate the panel message with its new configurations. You can now add more options to the ticket panel with `tickets options`.
  </Step>
</Steps>

***

## Next Steps

<CardGroup cols={2}>
  <Card title="Commands & Permissions" icon="terminal" href="/configuration/tickets/commands">
    Understand the ticket commands and set up role permissions.
  </Card>

  <Card title="Configure Panels" icon="layer-group" href="/configuration/tickets/panels">
    Set up your user-facing interfaces with custom styling.
  </Card>

  <Card title="Detailed Options" icon="sliders" href="/configuration/tickets/options">
    Configure forms, categories, automations, behavior, and more.
  </Card>

  <Card title="Variables" icon="brackets-curly" href="/configuration/tickets/variables">
    Use dynamic variables inside your custom embeds and messages.
  </Card>
</CardGroup>